Return Policy

Thank you for choosing J-Sphere Inc for your clothing and handmade items. We hope you love your purchase, but we understand that sometimes things don't work out as planned. Here's our return policy to ensure your satisfaction:

Returns

*****CUSTOM CREATED ITEMS SUCH AS (CUTTING BOARDS, SLATE COASTERS, AND KEYCHAINS) ARE SPECIAL ORDERD AND CANNOT BE RETURNED*****

You have 30 days from the date of purchase to return items for a full refund. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

To initiate a return, please follow these steps:

  1. Visit our ‘Contact Us' page.

  2. Enter your order number and email address.

  3. Once we receive this information, we will then send steps on how to return item/s back to us for inspection

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that shipping costs for returns are the responsibility of the customer.

Damaged Items

We take great care in packaging your orders to ensure they arrive in perfect condition. However, if you receive a damaged item, please follow these steps:

  1. Visit our 'Contact Us' page.

  2. Fill out the contact form, including your order number and a description of the damage.

  3. Attach clear photos of the damaged item.

Our customer support team will review your submission and reach out to you as soon as possible to resolve the issue. We may offer a replacement or refund for the damaged item.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us through our 'Contact Us' page or email us at [Support@jsphereinc.com]. We're here to assist you and ensure your shopping experience with is enjoyable.

Thank you for choosing us for your clothing and handmade item needs!

J-Sphere Inc. Team